FAQ

Jewelry By Design, Facts

These are frequently asked questions about our custom designed jewelry, specialty jewelry, and studio located in San the Diego downtown Gaslamp district.

 

Where are you located? 
In the Gaslamp district of downtown San Diego in the Jewelers Exchange building at 861 6th Avenue, Suite 624. Street parking and behind the building is usually available. The “Park It On Market” lot is two blocks south of our studio. Horton plaza is two blocks west of our studio. MAP / DIRECTIONS »

We are located near the San Diego Convention Center and the San Diego Visitor Information Center, for customers who need quick jewelry repairs and/or want special jewelry designed while on travel here in San Diego. We serve business travelers, tourists, and variety of visitors to our beautiful area.

Do you provide free shipping? 
Yes.

How much will my new jewelry cost? 
The cost will be very reasonable and within your budget. Some jewelry stores charge inflated costs that are unrealistic. Instead, I itemize every cost of every part of your jewelry. Since I am customizing your jewelry exactly the way you want it, we go through the cost of each part with complete transparency prior to creating a model. There are many options in stones and metals to fit within your budget. Since I am a jewelry manufacturer and not a jewelry store, instead of choosing a mass-produced ring from a mega-chain, I can produce a design for you of the highest quality at a fraction of jewelry store costs, while making it 100% unique and customized to your design tastes and specifications.

Can I use my own jewelry stone(s)?  
Yes, absolutely! I understand the sentimental value of precious heirlooms.

Do you Recycle or accept trade-ins? 
Yes, our business is committed to recycling all precious materials. Old jewelry can be traded in not only to offset the costs of the new but when requested parts can be re-used to lower our environmental impact. As a small business we make a small environmental footprint. We use no hazardous materials and create very little waste. We are honored to support Plant with Purpose, "A Christian non-profit organization that reverses deforestation and poverty in the world by transforming the lives of the rural poor."
If you want to trade in old jewelry, I will weigh your gold and give you that value towards the new project.

Do you supply stones?  
Yes, I have a large selection of gemstones (gemstone provider) and can locate the diamond you desire.

Do you offer financing and payment options? 
Yes I will do my best to work within your budget. You may take as much time as necessary to pay it off and I do not charge interest. Large diamonds that are not mine must be paid for within 30 days. I prefer a 50% deposit and paid in full when you receive the finished product.

Military Discount Jewler in San Diego Do you offer a Military Discount? 
A: Yes, 10% discounted labor cost – for U.S. military and service personnel (past or present military).
"We had an excellent experience with Mark from beginning to end. We contacted him based on previous Yelp reviews and we continued to be impressed throughout the process. For our 20th wedding anniversary, we asked him to create a matching band for my wedding ring. His confidence was reassuring and the execution of the requested ring was impeccable. Mark is a true artist and jeweler. In addition to straight forward pricing, he offers a most appreciated discount to military personnel. I cannot say enough about how pleased we are with Mark's work. I look forward to having him create more fabulous pieces in the future!" - C.M.

How long will it take? 
Generally, two to three weeks; sometimes quicker.

What is my warranty? 
I provide lifetime service on jewelry. My recommendation is you bring in your jewelry once a year and I will polish and check the settings without charge. If your band bends or breaks I will fix it or make a new one without charge. Sometimes, stones break – lost and broken stones are out of my control, so there is no warranty on gemstones.

Do you ship and are the shipments insured? 
Yes, all products can be shipped globally via Fed-Ex and are fully insured.

Do you provide ethical conflict free jewelry and gems and responsible diamonds?  
Yes, we are committed to sourcing all jewelry materials that are ethical or "responsible", from environmentally friendly and conflict free sources. We consider our products ethical "conflict free" jewelry, for example we use only "responsible diamonds".