FAQ
These are frequently asked questions about our custom designed jewelry, specialty jewelry, and studio located in the San Diego downtown Gaslamp district.
Where are you located?
In the Gaslamp district of downtown San Diego in the Jewelers Exchange building at 861 6th Avenue, Suite 624. Street parking and behind the building is usually available. The “Park It On Market” lot is two blocks south of our studio. Horton plaza is two blocks west of our studio. MAP / DIRECTIONS »We are located near the San Diego Convention Center and the San Diego Visitor Information Center, for customers who need quick jewelry repairs and/or want special jewelry designed while on travel here in San Diego. We serve business travelers, tourists, and variety of visitors to our beautiful area.
Do you provide free shipping?
How much will my new jewelry cost?
Can I use my own jewelry stone(s)?
Do you Recycle or accept trade-ins?
Yes, our business is committed to recycling all precious materials. Old jewelry can be traded in not only to offset the costs of the new, but when requested, parts can be re-used to lower our environmental impact. As a small business we make a small environmental footprint. We use no hazardous materials and create very little waste. If you want to trade in old jewelry, I will weigh your gold and give you that value towards the new project.
Do you supply stones?
Yes, I have a large selection of gemstones (gemstone provider) and can locate the diamond you desire.
Do you offer financing and payment options?
Yes, I will do my best to work within your budget. You may take as much time as necessary to pay it off and I do not charge interest. Large diamonds that are not mine must be paid for within 30 days. I prefer a 50% deposit and paid in full when you receive the finished product.
Do you offer a Military Discount?
A: Yes, 10% discounted labor cost – for U.S. military and service personnel (past or present military).
“We had an excellent experience with Mark from beginning to end. We contacted him based on previous Yelp reviews and we continued to be impressed throughout the process. For our 20th wedding anniversary, we asked him to create a matching band for my wedding ring. His confidence was reassuring and the execution of the requested ring was impeccable. Mark is a true artist and jeweler. In addition to straight forward pricing, he offers a most appreciated discount to military personnel. I cannot say enough about how pleased we are with Mark’s work. I look forward to having him create more fabulous pieces in the future!” – C.M.
How long will it take?
Generally, three to four weeks; sometimes quicker.
What is my warranty?
I provide lifetime service on jewelry. My recommendation is you bring in your jewelry once a year and I will polish and check the settings without charge. If your band bends or breaks I will fix it or make a new one without charge. Sometimes, stones break – lost and broken stones are out of my control, so there is no warranty on gemstones.
Do you provide ethical conflict free gems, and responsibly sourced diamonds?
Yes, we are committed to ethically sourcing all jewelry materials, from responsible, and environmentally friendly, conflict free sources.
Can you cut my ring off?
Yes, very carefully.
Do you appraise jewelry?
Yes, we will appraise jewelry that we make for you. We do not offer appraisals for pieces purchased/made elsewhere.
Do you take walk-ins?
Yes, during office hours!
